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Frequently Asked Questions

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Plans, Pricing & Billing (11 )

What if I need to cancel my subscription?

Optuno’s cancellation policies differ based on the pricing model you select.

Overview:

Monthly Payment Plan (Month-to-Month with No Commitment)*: You can cancel at any time and only pay a $250 cancellation fee.

Monthly Payment Plan with 6 Month Commitment*: If you wish to cancel your website prior to the end of your initial 6-month commitment period, you will be charged one final payment for any remaining monthly fees left to fulfill your commitment. Your account will not be billed further and your account will be cancelled at that time. There are no additional fees and no penalties.

Annual Payment Plan*: You can cancel your service, however, because of the substantial discount provided by selecting the Annual Plan, you will not receive a refund.

First 15 Days of Service: If you wish to cancel your Month-to-Month with No Commitment plan at any time, you will be charged a $250 cancellation fee. If you wish to cancel your monthly or monthly with 6 Month Commitment payment plan, and your request comes within the first 15 days of your purchase and you have not requested any revisions to your website draft you may be eligible for a refund. Plans that have prepayment discount options, will receive a refund of the amount paid up-front, minus the $250 cancellation fee and the first month of service billed at the standard month-to-month plan rate.
 

Money Back Guarantee (more details)

If you are not in love with your new Optuno website, we will refund your money under the following conditions:

  • Refund is within 15 days of signing up – and
  • Request comes prior to beginning revisions on your website draft.
  • Money Back Guarantee is not valid if website draft is accepted and revisions have begun.

Refund Restrictions

  • Refund is not allowed once revisions are requested.
  • Refund must be requested within 15 calendar days of signing up.
  • Refund not applicable on domain registration fees.
  • Refund not applicable for express service clients.
  • Refund must be requested in writing.
  • Refund not applicable on updates and add-ons to existing website.
  • Refund not applicable on annual payment plans.


Cancellation Terms Based on Payment Plan          

Monthly Payment Plan* (Month-to-Month with No Commitment)

  • Your subscription runs through the end of each month, or billing cycle, and is based on the date of your website purchase. No refunds are given for the current month of service.
  • If you wish to cancel your subscription prior to 6 months of uninterrupted service, you will be charged a $250 cancellation fee.

Monthly Payment Plan* (6-Month Minimal Commitment)

  • Your subscription runs through the end of each month, or billing cycle, and is based on the date of your website purchase. No refunds are given for the current month of service.
  • If you wish to cancel your website prior to completing your 6-month commitment period, you will be charged the remaining monthly fees required to fulfill your 6-month commitment.
  • There are no additional cancellation fees

Annual Payment Plan* (12-Month Minimal Commitment)

  • Your subscription runs through the end of the year, or billing cycle, and is based on the date of your website purchase. No refunds are given for annual payment plans.
  • You can cancel your service, however, because of the substantial discount provided by selecting the Annual Plan, you will not receive a refund.

If you choose to cancel your plan within the first 15 days of your service, you will incur a $250 cancellation fee. Plans that have pre-payment discount options will receive a refund of the amount paid up-front, minus the $250 cancellation fee and the first month of service billed at the standard monthly service rate.

*Additional terms, conditions and/or exclusions may apply (see legal for full details)
** All plans require 30-days notice for cancellation.

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