Frequently Asked Questions

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Plans, Pricing & Billing

Plans, Pricing & Billing (7 )

  • What if I need to cancel my subscription?

    Optuno's cancellation policies vary depending on the pricing plan you choose.

    Overview:

    Monthly Payment Plan (Month-to-Month with No Commitment): You can cancel without penalties with 15 days' notice. 

    Monthly Payment Plan with a 6-Month Commitment: If you decide to cancel your website before the end of your initial 6-month commitment period, you will be charged one final payment covering any remaining monthly fees needed to complete your commitment. Your account will not incur further charges, and it will be canceled at that time. There are no additional fees or penalties. To cancel at any time after your commitment period has ended, we require 30 days' notice. 

    Annual Payment Plan: You may cancel your service; however, due to the substantial discount offered by the Annual Plan, refunds are not available unless cancellation occurs within your first 15 days of service. You will receive reminder e-mails in the two weeks before your renewal. To avoid auto-renewal, you must notify us before your account renews. If your annual renewal is processed and you decide to cancel and request a refund, there is a $250 cancellation fee. 

    First 30 Days of Service: Should you decide to cancel any plan within the first month of service, a cancellation fee of $250 will be applied. For plans that offer a pre-payment discount, a refund of the upfront payment will be issued, minus the $250 cancellation fee and the cost of the first month of service, billed at the standard month-to-month plan rate.
     

    Money Back Guarantee (more details)

    Upon receiving the first draft version of your website if you decide not to move forward with Optuno for any reason, you can cancel and receive a refund under the following conditions:

    • Cancellation must be submitted in writing within 15 days of registration – and...
    • Without having requested any revisions, changes, or edits to any elements (including code, design, content, graphics, etc.) of what was provided.
    • The Money Back Guarantee is void if the website draft has been accepted and any revisions have been requested.
  • What if I cancel and want to keep my domain name?

    If you decide to cancel your website services but want to keep your domain name that came with your plan, you must pay a $35 fee for domain name registration and account transfer.

    Optuno will set up an account on your behalf with the domain name registration provider using the contact information you've provided to Optuno. This process will transfer the domain name from Optuno’s account to your new account.

    After confirming the transfer and receiving payment, Optuno will give you the login details for your new domain registration account. You will be the official contact and owner of the domain registration account. All future renewals and responsibilities related to domain registration will be solely your responsibility.

  • How do I update my credit card information?

    If you have received a new credit card or there has been a change in the expiration date, simply login to the Optuno Control Panel and click on the Account Information tab.

    Update the fields with your new card information, and you'll be all set.

  • If I cancel, can I keep my website?

    Optuno will allow you to take your website with you if you decide to cancel, under the following conditions:

    Optuno will provide you with a static version of your website, which includes copies of your videos and photos. This will give you a snapshot of your website that you can host elsewhere. However, all the dynamic features provided by Optuno, such as your FICMS license, features, plugins, and e-commerce tools, will no longer be available.

    The costs are as follows:

    • UNLIMITED PLAN, E-COMMERCE (Basic & Enterprise), BUSINESS BASIC & BUSINESS ACCELERATOR PLAN WEBSITES
      • Within the first year of continuous hosting and maintenance - $2,500
      • After 1 full year of continuous hosting and maintenance - $1,500
      • After 2 full years of continuous hosting and maintenance - $0
    • PROFESSIONAL PLAN WEBSITES
      • Within the first year of continuous hosting and maintenance - $1,500
      • After 1 full year of continuous hosting and maintenance - $750
      • After 2 full years of continuous hosting and maintenance - $0
    You will be allowed to have a web developer transfer your site to a new hosting provider, maintain it, and make any desired changes.
  • What forms of payment do you accept?

    We accept all major credit cards including Visa, Master Card, American Express & Discover.

  • Do you have a money back guarantee?

    Absolutely. Our goal is to provide high quality, professional service to all our clients.

    Money Back Guarantee

    Upon receiving the first draft version of your website if you decide not to move forward with Optuno for any reason, you can cancel and receive a refund under the following conditions:

    • Cancellation must be submitted in writing within 15 days of registration – and...
    • Without having requested any revisions, changes, or edits to any elements (including code, design, content, graphics, etc.) of what was provided.
    • The Money Back Guarantee is void if the website draft has been accepted and any revisions have been requested.

    Refund Restrictions:
    • Refunds are unavailable once revisions have been requested.
    • Refunds must be requested within 15 calendar days of signing up.
    • Refunds are not applicable to domain registration fees.
    • Refunds are not available for express service clients.
    • Cancellation and refund requests must be submitted in writing.
    • Refunds do not apply to updates, marketing services, plugins, and add-ons for existing websites.


    See Terms & Conditions for additional details.

  • Can I sell products from my website?

    There are many ways to sell products and services on your website. We'll help you understand your needs and find the best way to move forward.

    Selling products can be done through simple payment processor buttons, or e-commerce shopping carts. Standard e-commerce tools can be included as an extra service in a website plan or a website and marketing services plan. Some limitations do exist, but your support team will be happy to discuss them with you.

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