Do you have a money back guarantee?
Absolutely. Our goal is to provide high quality, professional service to all our clients.
If you are not in love with your new Optuno website, we will refund your money under the following conditions:
- Refund is within 15 days of signing up – and
- Request comes prior to beginning revisions on your website draft.
- Money Back Guarantee is not valid if website draft is accepted and revisions have begun.
- Refund is not allowed once revisions are requested.
- Refund must be requested within 15 calendar days of signing up.
- Refund not applicable on domain registration fees.
- Refund not applicable for express service clients.
- Refund must be requested in writing.
- Refund not applicable on updates and add-ons to existing website.
See Terms & Conditions for additional details.
- What if I need to cancel my subscription?
- I have already started my website. Can I add Optuno Content Care or Optuno Content Care Plus?
- What if I cancel and want to keep my domain name?
- What if I don't like my website?
- How do I update my credit card information?
- How do I upgrade my pricing plan?
- What if I need to downgrade my acount/services?
- I have a question or don't understand the charge on my credit card.
- Do you offer payment plans?
- If I cancel, can I keep my website?
- What forms of payment do you accept?