Frequently Asked Questions

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General Questions (9 )

Can I talk to someone about my project by phone?

When working on your website, we don't provide a phone number as a means to contact us for technical support. Have no fear, help is always near! We have found that communicating via e-mail and the Optuno Control Panel enables us to provide the fastest response.

We focus on providing fast and high quality responses by e-mail, so you are always in contact with us and we can help you first-hand.

Rest assured that if your project manager finds anything you send to be unclear or deem a phone call would in fact be best, we will do what is necessary to ensure your project moves along smoothly.

If you still find the need for phone support, we do offer Phone Support as an Enhanced Service which can be added-on to your plan at any time. The cost is $99/month for 60 minutes and you can cancel at any time.

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