Can I talk to someone about my project by phone?
We love our clients and love answering your questions, however, we don't provide direct extensions or phone numbers for our project managers. We focus on providing fast and high-quality responses by e-mail, so you are always in contact with us and every request is documented and shared throughout the team.
Have no fear, help is always near! If your project manager finds anything you send to be unclear or deems that a phone call would in fact be best, we will do what is necessary to coordinate a call and ensure your project moves along smoothly.
Certain plans (Unlimited Page, Basic and Enterprise E-commerce) allow for support time to be used for phone calls with your project managers. It is important to note that the duration (minutes) of any call related to website edits and modifications, will be deducted from your monthly allotment of support time.
You can request a phone call with your project manager by logging into your account and clicking the “schedule a call” button. You can then select a convenient date and time for your project manager to give you a call.
If your plan does not include phone support, however if you want to have it available, you can purchase an hour (60 minutes) of time, that does not expire, for just $99.
We are happy to discuss our services, how we can assist with additional marketing services or site functionality, billing questions, and general customer service. Just call 1-888-678-8662.
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