Frequently Asked Questions

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General Questions

General Questions (6 )

  • Do you have a phone number I can call for support?

    We love our clients and are always eager to address your questions. However, we don't offer a direct phone number for technical support. But fear not, assistance is always just one click away!

    Our support ticket system operates on e-mail submissions to generate a work request. It is critical that any request, questions, or information for updates be e-mailed or entered into your profile in the Optuno Control Panel. We've discovered that email communication is the most effective method, allowing us to achieve the quickest response times. 

    If you wish to speak with your support team, we encourage you to use the Schedule a Project Manager Call feature, available in the Optuno Control Panel. Alternatively, you can e-mail support to request a link to the calendar, and a member of your support team will provide one. 

    Our priority is to deliver rapid and high-quality responses via e-mail, ensuring that you are always connected with us and receive the support you need firsthand. 

    Rest assured that if your project manager deems anything you submit unclear, or believes a phone call would be more effective, we will take the necessary steps to ensure your project progresses smoothly.

  • This is my first website, can you help me?
    Absolutely! 

    Whether it's your first or fifth site, it doesn't matter.

    Optuno provides world-class design and development services, enabling businesses of any size to benefit from the expertise of a full-service web agency without needing a large budget. 

    We assist you from the beginning, assigning a project manager to address all your questions throughout the process.

    Please feel free to ask us! We're here to assist you.

  • Do you design Adult or X-Rated websites?

    Optuno does not design or develop websites that are adult or X-rated, nor those promoting illegal activities.

    For a complete breakdown of Optuno's Terms of Service, click here.

  • What are your business hours?

    Monday - Friday 9:00AM to 5:00PM EST (excluding major US Holidays).

  • I don’t have a logo, can you create one for me?

    Absolutely. The Optuno Creative Team can create a custom logo for your business for just $200.

    Here’s how it works:

    • The team will create four (4) unique concepts, based on the information you provide regarding the ‘icon’ and/or ‘look-and-feel’ you desire for your logo.
    • Out of the four concepts, you will select one concept, and the Creative Team will then make unlimited revisions to that concept until you are completely satisfied with the result.
    • You will receive your final, approved logo in full color in the following digital formats: JPG, PNG, EPS, PSD, and AI. Additionally, you will receive your logo in black and white in the JPG, PNG, and EPS formats.

    If you wish to have us design a custom logo for you, simply inform your Project Manager, and we will initiate the process for you.

  • Can I sell products from my website?

    There are many ways to sell products and services on your website. We'll help you understand your needs and find the best way to move forward.

    Selling products can be done through simple payment processor buttons, or e-commerce shopping carts. Standard e-commerce tools can be included as an extra service in a website plan or a website and marketing services plan. Some limitations do exist, but your support team will be happy to discuss them with you.

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