Frequently Asked Questions
Browse or Search to find answers to your most frequently asked questions.
If I am not doing the site myself, then who is?
That's the beauty of Optuno!
Building a website is a task no one enjoys, and we understand that. Optuno delivers a custom website development experience unlike any other. While our competitors might only offer you various templates to choose from, their concept of a "custom website" barely extends beyond changing a color, adding your logo, and swapping out the main image. In contrast, Optuno is all about customization; moving things around, removing elements, adding new ones... everything is 100% customized and D.B.O... Done By Optuno.
Our user-friendly control panel enables you to monitor your active projects and communicate with the Optuno design and development team in real-time. You’ll always be informed about whose responsibility the next step is and what is necessary to launch your new website!
What does the Optuno control panel enable me to do?
The user-friendly Optuno Control Panel allows you to monitor your active projects and communicate with the Optuno design and development team in real-time. You’ll always know whose court the ball is in and what is needed to get your new website live!
When we're building your site or making updates for you, we indicate where we are in the process. During the construction or updating of your site, we provide updates on our progress. By on-site indicators and email notifications, you will promptly know when we have finished, or if we need additional information from you.
If you have any questions or wish to request new work, simply access the control panel and initiate a new work request. You will also have access to your contact, billing information, and history, should you need to make any changes.
My package doesn't have enough support minutes, can I add more?
Not all plans include a predetermined amount of support minutes per month. However, for those that do, YES, you can add more support time as needed.
You have the option to purchase additional support time in blocks of 60 minutes for only $99. These minutes never expire and can be utilized whenever you need them throughout the year.